Refund Policy
Refund Policy
At Outback Country Co, we want you to feel confident when shopping with us.
If something is not right with your order, our team is here to help. Please read our refund and return policy carefully before making a purchase.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, please contact us at:
Items sent back to us without first requesting a return will not be accepted.
Once your return request is reviewed and accepted, we will send you instructions on how and where to send your package.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, with all original parts, accessories, manuals, charging cables, guides, tags, and packaging included.
Items must not be damaged, heavily used, altered, misused, broken, washed, soiled, or missing any components.
You will also need the receipt or proof of purchase.
For horse-care, wellness, tack, barn, ranch, or outdoor products, returns may be refused if the product shows signs of unsafe use, excessive wear, contamination, damage, improper handling, or missing parts.
30-Day Comfort Guarantee
Some Outback Country Co products may include a 30-Day Comfort Guarantee when clearly stated on the product page.
If your product includes this guarantee and you do not feel satisfied with your horse’s experience within 30 days of receiving it, contact us at:
We will review your request and help you with the return process.
The product must still be returned with all original parts, accessories, packaging, and proof of purchase. Products that are damaged, misused, altered, or missing components may not qualify for a refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives defective, damaged, or incorrect.
If your item arrives defective, damaged, or you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Original shipping fees, if any, are non-refundable unless required by law or unless the return is due to an error on our part.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, contact us immediately at:
Please include:
- Your order number
- A clear description of the issue
- Photos or videos showing the problem
- Photos of the packaging, if the package arrived damaged
We will review the issue and, if approved, may offer a replacement, refund, store credit, or another appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Final sale items
- Clearance items marked as non-returnable
- Items damaged by misuse or improper handling
- Products missing original parts or accessories
- Items returned without approval
- Products with excessive wear, contamination, or unsafe condition
If you have questions about whether your item is eligible for return, contact us before sending it back.
Exchanges
The fastest way to get the product you want is to return the item you have.
Once your return is accepted, you can place a separate order for the new item.
This helps ensure faster processing and avoids delays caused by inventory changes.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will do our best to help. However, once an order has been processed, packed, fulfilled, or shipped, we may not be able to cancel it.
If the order has already shipped, you may need to wait until it arrives and then request a return according to this policy.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that your bank, credit card company, or payment provider may take additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have completed these steps and still have not received your refund after the expected processing time, contact us at:
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
To qualify, your item must be in the same condition that you received it, with all original parts, accessories, packaging, and proof of purchase included.
This right does not apply to certain products where exceptions are allowed under applicable law.
International Returns
International customers are responsible for return shipping costs, customs fees, duties, taxes, brokerage fees, or any other charges related to returning an item, unless the item arrived defective, damaged, or incorrect.
We are not responsible for packages lost during return shipping. We recommend using a trackable shipping method.
Chargebacks and Payment Disputes
If you have an issue with your order, please contact us first at:
We are here to help and will work with you to resolve the issue.
Opening a chargeback or payment dispute before contacting us may delay the resolution process.