Shipping policy
Shipping Policy
At Outback Country Co, we work hard to make sure your order is processed, packed, and shipped with care.
We know our customers depend on reliable products for country living, ranch routines, western lifestyle, outdoor use, and equestrian care — so we aim to keep the delivery process simple, clear, and dependable from the moment you place your order.
Order Processing
Once your order is placed, our team begins preparing it for shipment.
Most orders are processed within 1–3 business days.
Business days are Monday through Friday, excluding weekends and holidays.
During high-demand periods, holidays, product launches, or promotional events, processing may take slightly longer. If there is any significant delay with your order, we will do our best to keep you updated.
Once your order ships, you will receive a confirmation email with your tracking information.
Shipping Costs
We currently offer free standard shipping on eligible orders to the locations we serve.
There are no hidden shipping fees added after purchase.
The total price shown at checkout is the final price you pay for your order, unless taxes, duties, or other location-based charges apply according to your region.
Shipping & Delivery
Outback Country Co works with trusted shipping partners and carrier networks to deliver orders safely to your door.
Depending on your location and the product ordered, shipping may be handled by carriers such as USPS, DHL, FedEx, UPS, YunExpress, or local delivery partners.
Estimated delivery time:
- United States: 4–8 business days after shipment
- Canada: 5–10 business days after shipment
- United Kingdom: 5–10 business days after shipment
- Australia & New Zealand: 5–10 business days after shipment
- Europe & other regions: 5–15 business days after shipment
Delivery times are estimates and may vary depending on your location, carrier availability, customs processing, weather, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, you will receive a tracking link by email.
You can use this link to follow your package and check delivery updates.
Please allow up to 2–5 business days for tracking information to update after your order has shipped. In some cases, the package may already be moving even if the tracking page has not updated yet.
If your tracking link has not updated after 5 business days, contact us at:
Our support team will help check the status of your shipment.
Delayed Packages
Although most orders arrive within the estimated delivery window, delays can occasionally happen.
Shipping delays may be caused by:
- Carrier delays
- Weather conditions
- High shipping volume
- Incorrect or incomplete address information
- Customs processing
- Holidays
- Remote delivery locations
- Unexpected logistics issues
If your order is taking longer than expected, please contact us and we will help investigate the shipment.
Lost Packages
If your package appears to be lost in transit, please contact us at:
We will review your tracking information and work with the carrier or fulfillment partner to help resolve the issue.
Depending on the situation, we may offer a replacement, reshipment, store credit, or another solution according to our store policies.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
Outback Country Co is not responsible for orders delayed, returned, lost, or delivered to the wrong location due to incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.
Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or carrier issue, we will contact you when possible.
Additional shipping fees may apply if the order needs to be resent.
Refunds for returned packages may be subject to our Refund Policy.
International Shipping
Outback Country Co may offer shipping to select international locations.
International delivery availability may vary depending on the destination, product type, carrier restrictions, and checkout options.
International customers are responsible for any customs fees, import duties, taxes, brokerage fees, or other charges required by their country.
These charges are not controlled by Outback Country Co and are not included in our product prices unless clearly stated at checkout.
Order Confirmation
After placing your order, you will receive an order confirmation email.
This means we have received your order successfully.
Once your order ships, you will receive a separate shipping confirmation email with tracking details.
Please check your spam, promotions, or junk folder if you do not see these emails in your inbox.
Pre-Orders and Special Products
Some products may be offered as pre-orders, limited releases, or special shipment items.
If a product has a longer processing or delivery time, we will provide that information on the product page or during checkout when applicable.
Orders containing multiple items may arrive in separate packages.