Terms of Service
Overview
Welcome to Outback Country Co.
Throughout the site, the terms “we,” “us,” and “our” refer to Outback Country Co. Outback Country Co operates this website and online store to provide customers with curated country, ranch, equestrian, outdoor, and horse-care products designed for everyday use, barn routines, riding lifestyles, and western living.
By visiting our website, browsing our products, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access the website or purchase from Outback Country Co.
Section 1 — Eligibility and Account Information
By using this website, you confirm that you are at least the age of majority in your state, province, or place of residence, or that you have permission from a legal guardian to use this website.
When placing an order, you agree to provide accurate, complete, and current information, including your name, email address, shipping address, billing address, and payment details.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
Section 2 — Our Products
Outback Country Co makes every effort to display product descriptions, images, colors, sizing, features, and details as accurately as possible.
However, product colors, materials, dimensions, and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing batches, or natural material variations.
Some products may be designed for horses, ranch work, riding routines, outdoor use, western lifestyle, barn care, or general daily convenience. You are responsible for using each product safely, properly, and according to any included instructions.
We reserve the right to update, modify, discontinue, or limit product availability at any time without prior notice.
Section 3 — Horse, Ranch, and Wellness Product Disclaimer
Some products sold by Outback Country Co may be intended to support comfort, care routines, grooming, riding preparation, recovery routines, or general horse wellness.
Unless clearly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease, injury, medical condition, or veterinary issue.
Product results may vary depending on the horse, use case, environment, consistency of use, age, training level, and individual sensitivity.
Always use horse-care, wellness, light therapy, grooming, tack, or riding-related products responsibly. If your horse is injured, lame, sick, sensitive, infected, swollen, bleeding, showing unusual behavior, or under veterinary care, consult a qualified veterinarian before use.
Outback Country Co does not replace professional veterinary advice, diagnosis, treatment, or care.
Section 4 — Orders and Acceptance
When you place an order, you are making an offer to purchase the selected product or products.
Outback Country Co reserves the right to accept, decline, cancel, or limit any order at our discretion. This may include orders with incorrect pricing, suspected fraud, inventory issues, shipping restrictions, payment problems, or errors in product information.
Your order is not fully accepted until payment has been processed and an order confirmation has been issued.
Please review your order carefully before submitting it. Once an order has been processed, we may not be able to modify or cancel it.
Section 5 — Pricing, Promotions, and Billing
All prices are listed in U.S. Dollars, unless otherwise stated.
Prices, discounts, promotions, bundles, and offers may change at any time without notice. The price charged will be the price displayed at the time your order is placed.
Prices may not include taxes, shipping fees, customs fees, handling charges, import duties, or other additional charges unless clearly stated at checkout.
You agree to provide accurate and authorized payment information. By submitting payment information, you confirm that you are authorized to use the selected payment method.
Section 6 — Shipping and Delivery
Shipping times shown on our website are estimates only and are not guaranteed.
Outback Country Co is not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, weather, holidays, supply chain issues, high order volume, or events outside our control.
Once an order has been handed over to the carrier, the risk of loss or delay may pass to the customer, subject to applicable law and carrier policies.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned, lost, or misdelivered due to incorrect or incomplete address information.
Section 7 — Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled according to our Refund Policy.
Certain products may be subject to return conditions based on hygiene, use, wear, damage, missing parts, packaging condition, or safety concerns.
To be eligible for a return, the product may need to be unused, in original condition, with all accessories, manuals, packaging, and proof of purchase included.
Please review our Refund Policy before placing an order.
Section 8 — Product Use and Customer Responsibility
By purchasing from Outback Country Co, you agree to use all products safely and responsibly.
You are responsible for reading all instructions, warnings, product guides, sizing information, and safety recommendations before use.
For products used on or around horses, livestock, animals, riders, vehicles, barns, trailers, tools, or outdoor environments, proper judgment and supervision are required.
Outback Country Co is not responsible for misuse, improper installation, unsafe handling, unauthorized modification, failure to follow instructions, or use of products in a way not intended by the manufacturer.
Section 9 — Intellectual Property
All content on this website, including logos, brand names, text, images, product descriptions, graphics, videos, designs, icons, banners, layouts, and other materials, belongs to Outback Country Co or its licensors.
You may not copy, reproduce, distribute, modify, sell, display, upload, or use any content from this website without prior written permission.
The name Outback Country Co, our logos, product names, brand assets, and website content may not be used without our written consent.
Section 10 — Third-Party Tools and Links
Our website may include links, apps, tools, payment providers, review platforms, tracking tools, shipping platforms, or other services operated by third parties.
We are not responsible for the content, accuracy, privacy practices, policies, products, services, or performance of third-party websites or tools.
Your use of third-party services is at your own discretion and may be subject to separate terms and privacy policies.
Section 11 — Relationship with Shopify
Our online store may be powered by Shopify or other e-commerce service providers.
However, any purchase made through this store is made directly with Outback Country Co. Shopify and other third-party providers are not responsible for products, customer service, fulfillment, returns, refunds, product performance, injuries, losses, or damages related to your purchase from Outback Country Co.
Section 12 — Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed and understand how your information may be collected, used, stored, processed, and shared with service providers necessary to operate our store.
Section 13 — Customer Reviews, Feedback, and Submissions
If you submit reviews, photos, videos, testimonials, comments, suggestions, or other content to Outback Country Co, you grant us permission to use, reproduce, edit, publish, display, and share that content for marketing, website, advertising, product improvement, and promotional purposes.
You confirm that any content you submit is accurate, lawful, and does not violate the rights of any third party.
We reserve the right to remove, edit, or decline any content that we consider false, offensive, misleading, unlawful, or inappropriate.
Section 14 — Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping times, images, or other details.
We reserve the right to correct any errors, update information, change pricing, cancel orders, or modify content at any time without prior notice, including after an order has been submitted.
Section 15 — Prohibited Uses
You agree not to use this website or our services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You may not:
- violate any laws or regulations;
- infringe on our intellectual property or the rights of others;
- submit false or misleading information;
- attempt to interfere with website security;
- upload viruses or malicious code;
- scrape, copy, or exploit our website content;
- spam, phish, or impersonate another person or company;
- use our products, content, or services for illegal resale, fraud, or unauthorized commercial activity.
We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been violated.
Section 16 — Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis unless otherwise stated.
We do not guarantee that the website will always be available, secure, uninterrupted, error-free, or that all product information will always be complete or current.
To the fullest extent permitted by law, Outback Country Co disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Section 17 — Limitation of Liability
To the fullest extent permitted by law, Outback Country Co, its owners, employees, partners, suppliers, service providers, affiliates, and representatives shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.
This includes, but is not limited to, loss of profits, loss of data, product misuse, shipping delays, animal-related incidents, personal injury, property damage, veterinary expenses, training interruptions, or damages resulting from improper use of any product purchased from us.
Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply to you.
Section 18 — Indemnification
You agree to indemnify, defend, and hold harmless Outback Country Co, its owners, employees, affiliates, partners, suppliers, service providers, and representatives from any claims, damages, losses, liabilities, costs, or expenses arising from:
- your use of our website;
- your purchase or use of our products;
- your violation of these Terms;
- your violation of any law or third-party rights;
- misuse, improper handling, or unsafe use of any product.
Section 19 — Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.
Section 20 — Entire Agreement
These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on this website, represent the entire agreement between you and Outback Country Co regarding your use of our website and services.
Section 21 — Changes to These Terms
We may update, modify, or replace any part of these Terms at any time by posting changes on this page.
It is your responsibility to review this page periodically. Your continued use of the website after changes are posted means you accept those changes.
Section 22 — Contact Information
Questions about these Terms of Service should be sent to:
Outback Country Co
Email: support@outbackcountryco.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST